Privacy Policy

Draft: review with your attorney before launch

Who we are

Ozark Ridge Floor Coatings & Garage Doors ("Ozark Ridge," "we," "us") is a family-owned company in North Central Arkansas that installs polyaspartic floor coatings, garage storage and garage doors. This policy covers this website and the ways you can contact us from it.

Information we collect

Information you give us. When you request a quote, use the floor cost estimator, send us a design from a visualizer, or fill out a contact form, we collect what you enter: your name, phone number, email address, town, the project you're interested in, and any notes you add. If you call or text us, we keep a record of that conversation so we can follow up.

Design and estimate details. When you send us a design or an estimate, we also receive the choices you made (for example, the flake blend, door style, garage size and floor system) so we can quote the right job.

Photos in the visualizers. Photos you upload to the floor or garage door visualizer are processed in your browser so you can preview a design. They are not uploaded to our servers. If you send us a design, we receive a description of your choices, not the photo itself.

Information collected automatically. Like most websites, we may use analytics and advertising tools (such as Google Analytics, Google Ads and Meta) that collect information about your visit: pages viewed, the device and browser you use, approximate location, and how you reached the site. These tools may use cookies or similar technologies. See Cookies and analytics below.

How we use your information

To respond to your request, schedule a free estimate and send you a written quote
To follow up about your project by phone, text message or email
To run our business: scheduling, invoicing, warranty records and customer service
To understand how the website is used and to improve it
To measure and manage our advertising
To comply with the law and protect our rights

Text messages (SMS)

When you submit a form on this site and provide your phone number, you agree to receive calls and text messages from Ozark Ridge about your request, including appointment reminders, estimates and follow-up about your project. Consent to receive text messages is not a condition of purchasing any goods or services.

Message frequency varies based on your project.
Message and data rates may apply.
To stop: reply STOP to any message and you will be unsubscribed. You can also call or email us.
For help: reply HELP or contact us using the details below.
We do not share your phone number or your consent to receive text messages with third parties for their marketing purposes. Information you provide when you opt in to text messages is used only to communicate with you about Ozark Ridge.

We do not sell your personal information. We share it only with:

Service providers that help us run the business, such as our customer relationship and messaging platform (which stores leads and sends our texts and emails), our website host, and analytics and advertising providers. They may use your information only to provide services to us.
Professional advisors and authorities when required by law, to enforce our terms, or to protect the safety and rights of our customers, our team or others.
A successor business if Ozark Ridge is sold or merged, in which case this policy continues to apply to your information.

Cookies and analytics

Cookies are small files that a website stores on your device. We may use them for analytics (to count visits and see which pages are useful) and for advertising measurement (to see whether our ads led to a quote request). You can block or delete cookies in your browser settings. Doing so does not affect your ability to request a quote. Tools such as Google Analytics and Google Ads are governed by Google's privacy policy, and Meta tools by Meta's.

How long we keep information

We keep quote requests and customer records for as long as needed to serve you, honor warranties, and meet legal and accounting requirements. You can ask us to delete your information at any time (see Your choices).

Security

We take reasonable steps to protect your information, including using reputable service providers and limiting access to the people who need it. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

Your choices

Opt out of texts: reply STOP to any message.
Opt out of emails: use the unsubscribe link in any marketing email, or contact us.
Access, correct or delete: contact us and we'll help with your request. We may need to keep certain records for legal or warranty reasons.
Cookies: manage them in your browser settings.

Children

This website is for adults arranging home and business improvements. We do not knowingly collect information from anyone under 18.

Links to other sites

Our site may link to other websites, such as product manufacturers and review platforms. Their privacy practices are their own, and we encourage you to read their policies.

Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last changed. Continued use of the site after a change means you accept the updated policy.

Contact us

Questions or requests about your information:

Ozark Ridge Floor Coatings & Garage Doors
Phone or text: (870) 955-4084
Mail: 605 West Road, Melbourne, AR 72556